Warranty Policy

General Automotive JBP is committed to providing high-quality used OEM auto parts backed by reliable warranty coverage. Please review the following Warranty Policy carefully before placing your order. By purchasing from us, you agree to all terms and conditions set forth in this agreement.

1. Warranty Coverage & Period

1.1 Standard Warranty

General Automotive JBP provides a standard 60-day parts replacement warranty on all 'A Grade Tested OEM' parts, beginning from the date of delivery as confirmed by the shipping carrier's records.

1.2 Extended Warranty

An extended warranty option of up to 90 days may be available for select parts. Please inquire at the time of purchase for eligibility. All other terms and conditions remain the same under extended warranty coverage.

1.3 Electrical Components

Electrical items — including Engine Control Modules (ECMs), Body Control Modules (BCMs), Transmission Modules, and Transfer Case Modules — carry a 30-day replacement warranty from the date of delivery. Electrical parts are guaranteed only to have the correct manufacturer part number. Up to one replacement will be provided for non-working modules. Modules that have been modified in any way will not be covered.

Note: Some modules may need to be reset or reprogrammed by an authorized dealer. Parts cannot be returned until verified by the dealer that proper reset has been performed.

2. What Is Covered

2.1 Engines

Engine warranties cover defects in the block, heads, pistons, crankshafts, camshafts, rocker arms, and oil pumps. Engines are guaranteed against knocking and excessive smoking. The long block is guaranteed. The following are NOT covered under warranty:

  • Bolt-on accessories, manifolds, gaskets, seals, hoses
  • Oil pan, timing belts and covers
  • Fuel injection systems or carburetors
  • Electrical control modules, sensors, or wiring inadvertently shipped with the unit

Important: Warranty is immediately voided if the engine heat tab is melted or removed.

2.2 Transmissions

Transmissions are warranted to be in good working order against slippage or shifting failures. The following items are NOT covered:

  • Modulators, governors, or electrical control modules
  • Linkage, mounts, seals, or gaskets
  • Transmission fluid or filters

All components of the transmission including the oil pan must be thoroughly cleaned before assembly. Seals and gaskets must be replaced prior to installation.

2.3 Transfer Cases

Transfer cases are covered under the same general warranty terms as transmissions. All seals must be replaced and fluids flushed at time of installation.

2.4 Body Parts

Body parts such as hoods, fenders, bumpers, quarter panels, and header panels are covered for structural integrity. They are NOT guaranteed to include hinges, ornaments, latches, trim, headlights, or grilles. Specific color matches are not guaranteed — we recommend repainting to match your vehicle. Body parts not matching vehicle color are not eligible for return based on color alone.

2.5 Turbochargers & Accessories

Turbocharger door seals may not be in perfect condition and may require replacement during the warranty period. Accessories such as starters, alternators, air compressors, power steering pumps, and optical distributors are generally not included with engine purchases and are not covered under the engine warranty. If purchased separately, accessories carry their own warranty period.

3. Recommended Installation Procedures

Warranty coverage is valid ONLY when the following recommended installation procedures are completed. Proof of these steps may be required when filing a warranty claim.

Engines — Required Steps:

  1. Drain and replace engine oil to manufacturer-specified levels
  2. Replace oil, air, and fuel filters
  3. Replace valve cover gaskets and oil pan gasket
  4. Replace rear main seal
  5. Inspect and replace timing gears, chains, or belts and gaskets if needed
  6. Replace thermostat and gasket
  7. Flush cooling system and refill to proper level
  8. Install new spark plugs and wires
  9. Install new belts and hoses

Transmissions & Transfer Cases — Required Steps:

  1. Drain and replace transmission fluid to manufacturer-specified levels
  2. Replace all seals and install new filter kit
  3. Flush and inspect cooling lines
  4. Align and fully engage torque converter into front pump
  5. Fill transmission with manufacturer-specified fluid
  6. Clear all transmission computer codes prior to operation
  7. Adjust throttle position sensor cable
  8. For manual transmissions: install new clutch, pressure plate, slave cylinder, and have flywheel turned

4. Warranty Exclusions

The following situations and conditions are NOT covered under this warranty:

4.1 Environmental & Misuse Conditions

  • Failure to maintain proper coolant, fluid, or lubrication levels
  • Overheating of any type
  • Abuse, negligence, or misuse
  • Damage from fire, flood, freezing, theft, vandalism, or acts of God
  • Use of contaminated fluids, coolants, or lubricants
  • Competition, racing, or commercial for-hire use

4.2 Installation & Mechanical Issues

  • Improper installation or installation by a non-ASE Certified mechanic or non-licensed repair facility
  • Mechanical alterations not meeting manufacturer's specifications
  • Failure to follow recommended installation/replacement procedures
  • Leaking gaskets or seals due to non-replacement at time of installation
  • Transmission coolant lines not flushed at time of installation

4.3 Costs Not Covered

  • Labor costs, storage fees, or accommodation expenses
  • Rental car charges, towing fees, or transportation expenses
  • Lost wages or incidental/consequential damages
  • Freight or return shipping charges

4.4 Other Exclusions

  • Claims submitted outside the warranty period
  • Parts covered under manufacturer warranty, recall, or any other insurance policy
  • Breakdowns caused by excessive wear and tear relative to the vehicle's age and mileage
  • Claims originating outside the United States
  • External appearance of parts (dirt, oil, rust, or debris on used parts is normal and not covered)
  • Continued operation of the vehicle after a warranty claim has been initiated

5. How to File a Warranty Claim

All warranty claims must be submitted within the active warranty period. To file a claim:

  1. Contact our customer service team by phone at 281-936-9636 or email at sales@generalautomotivejbp.com
  2. Provide your original invoice and a detailed written explanation of the issue
  3. Submit a diagnostic printout from an ASE Certified mechanic or Licensed Automotive Repair Facility (LARF)
  4. Include receipts and documentation confirming that recommended installation procedures were followed
  5. Make the defective part available for inspection upon our request

Our team will respond within 24–48 business hours (subject to major holidays) to review your claim and provide next steps. Do NOT ship any part back without receiving written Return Merchandise Authorization (RMA) from us.

6. Cancellations, Returns & Refunds

6.1 Cancellation Before Shipping

If you cancel your order after it has been processed but before it ships, a 25% handling and restocking fee will apply.

6.2 Cancellation After Shipping

If you cancel after the order has shipped, a 25% handling and restocking fee applies, plus you are responsible for all shipping charges in both directions.

6.3 Incorrect Orders

Parts ordered incorrectly by the customer are subject to a 25% restocking fee and the customer is responsible for all return shipping costs. Please verify your vehicle's VIN and required part specifications before placing an order.

6.4 Damaged Parts Upon Delivery

If a part arrives damaged: both the customer and the delivery driver must note and sign 'DAMAGED' on the delivery receipt. You must notify our customer service team by phone AND email within 3 business days (72 hours) of delivery. Do not return the part without an RMA number from us.

6.5 Defective Parts

If a covered part is found to be defective, General Automotive JBP will first attempt to provide a replacement. If no replacement is available, a refund for the cost of the part may be issued upon return of the defective item within the warranty period. Return shipping costs are not reimbursable. Refunds are not available for parts not returned within the warranty period.

6.6 Parts Must Be in Original Condition

No refunds or credits will be issued for returned engines or transmissions that are not in the same condition as originally shipped (unless damage occurred during transit and was verified by our representative).

7. Quality Commitment

General Automotive JBP sources only 'A Grade' OEM parts through our trusted nationwide network of suppliers. All parts are inspected and tested before shipment to ensure they meet our quality standards. We stand behind the quality of our parts and are committed to providing a hassle-free experience for every customer.

8. Contact Us

For warranty claims, questions, or assistance, please reach out to our team:

General Automotive JBP

Phone: 281-936-9636

Email: info.generalautomotive@gmail.com

Website: https://generalautomotivejbp.com